Frequently asked questions
Clear before you connect.
Direct answers about the data, math, AI and account controls behind AdProfit.
01Data & Meta
How does AdProfit connect to Meta?
The browser starts the OAuth flow and lets you choose an eligible ad account. Token exchange and storage happen on the backend rather than in local browser storage.
Why might campaigns not appear immediately?
The account must be selected, permissions must be valid and the first sync must finish. AdProfit keeps disconnected, loading, empty and error states visibly different.
Does the sample dashboard contain my data?
No. Sample mode is explicitly labelled and remains separate from a live connected workspace.
02Profitability
Is estimated profit the same as accounting profit?
No. It is an operating estimate based on Meta purchase value, ad spend and the cost percentages you configure. It supports campaign comparison; it is not statutory accounting.
Which costs can I include?
The cost model is designed for COGS, fulfilment and payment or operating-fee percentages. The same saved model is applied consistently across profitability surfaces.
Can I see the formula behind the number?
Yes. The inputs and calculation scope remain visible and editable so the estimate can be reviewed instead of treated as a black box.
03AI & decisions
Does AI change campaign budgets automatically?
No. AI guidance is advisory. Your team remains responsible for every campaign change.
What does a recommendation include?
A complete analysis can cover data quality, performance, profit, risk and action. The interface shows confidence and numeric evidence for the recommendation.
What if there is not enough data?
The correct result is an honest low-confidence or insufficient-data state—not an invented recommendation.
04Plans & billing
Can selecting a plan charge me now?
No. The current flow saves a checkout draft. A subscription does not activate until secure checkout and a verified payment-provider event are enabled.
What is the difference between plans?
Plans mainly differ by connected account capacity, monthly AI analysis volume and team or client workflows. Core campaign decisions and the profitability model are included from Starter.
Where can I get account help?
Signed-in users can open a support ticket from the product. If you cannot sign in, use the contact support link on this page.
Still deciding?